Return Policy

Return & Refund Policy

Last Updated: October 5, 2026

At Trendore Mart, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review the issue and assist you.

1. Eligibility for Returns

A return may be accepted if:

  • You received a damaged or defective product.

  • You received a wrong or different product from the one you ordered.

  • Your order arrived with a missing item.

  • The product has a significant issue that makes it unusable.

To request a return or replacement, please contact us within 3 days of receiving your order.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, damaged, altered, or misused by the customer.

  • Products without their original packaging, where applicable.

  • Items returned after the 3-day return period.

  • Products damaged due to improper handling after delivery.

  • Items that are otherwise non-returnable due to their nature or applicable restrictions.

3. How to Request a Return

To request a return, please email us at:

mehwishumar69@gmail.com

Please include:

  • Your full name

  • Order number

  • Reason for the return

  • Clear photos or videos showing the issue, if applicable

Our team will review your request and provide further instructions.

4. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or incomplete due to an issue on our side, Trendore Mart may cover the applicable return shipping cost.

For other return requests, the customer may be responsible for return shipping costs.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method used for the order, where possible.

The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

6. Exchanges and Replacements

Where available, Trendore Mart may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.

Replacement availability may depend on product stock and supplier availability.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, cancellation may no longer be possible.

8. Refund Exceptions

Trendore Mart reserves the right to refuse a return or refund where the product does not meet the eligibility requirements described in this policy or where the issue resulted from misuse, accidental damage, or circumstances outside our responsibility.

Nothing in this policy is intended to limit any rights or protections that cannot legally be excluded under applicable UAE law.

9. Contact Us

For questions regarding returns or refunds, please contact us:

Trendore Mart
Email: mehwishumar69@gmail.com
Location: United Arab Emirates (UAE)

We appreciate your trust in Trendore Mart and are always happy to assist our customers.